Returns & Exchanges
At The Lost Co, we want to ensure you have the right gear for your next adventure. If you are not completely satisfied with your purchase, you can return unused items in their original packaging within 30 days of delivery.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Gear
Securely pack the unused products in their original packaging, ensuring all tags and technical manuals are included.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned equipment, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing