Frequently Asked Questions
Everything you need to know about gear, shipping, and the mountain life.
How long does shipping take for mountain bike components?
Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days, while expedited options are available at checkout for those urgent weekend builds.
What is your return policy on installed parts?
To ensure safety and quality for all riders, we only accept returns on unused, uninstalled items in their original packaging within 30 days of purchase.
Do you offer technical support for suspension setup?
Absolutely. Our team of experts is available via email or phone to help you dial in your sag, compression, and rebound settings for your specific riding style.
Do you ship internationally?
Yes, we ship gear to riders all over the world. Please note that international customers are responsible for any customs duties or import taxes incurred upon arrival.
Are the products on your site covered by warranty?
Every product we sell is brand new and covered by the full manufacturer's warranty. If you experience a defect, we will act as your advocate to get the claim processed quickly.
Can I change or cancel my order after it has been placed?
If your order hasn't hit the shipping dock yet, we can usually make changes. Please contact our support team immediately with your order number for the fastest assistance.